PARTS & SERVICE DEPARTMENT

We are looking for a dedicated employee who has excellent customer service and organizational skills for our Parts & Service Dept. This employee must also be collaborative, possess excellent communication skills and be able to work closely with the Production Manager with servicing customer product.

Parts Responsibilities:

• Focus on servicing our customers’ needs for in-store, phone and internet parts requests in a timely, courteous and efficient manner.

• Interact with customers in a constructive and supportive manner.

• Research parts solutions for customers – used, new OEM and aftermarket solutions.

• Assist customers looking for hard-to-find parts

• Schedule and organize the Service Department with parts required to meet our service customers’ needs in a timely manner.

• Utilize company, vendor and industry resources to consistently grow your knowledge of machines and their applicable parts.

• Collaborate with all stores to assure parts are available to customers at the appropriate location.

• Process sales orders and returns

Service Responsibilities:

• Greet service department customers promptly and courteously — attitude is everything!

• Listen to customers and clearly translate repair needs to techs

• Be the liaison between the service techs and the customer

• Provide accurate repair/maintenance estimates

• Adhere to policies on vehicle care and operation

• Follow up on each repair and keep customers informed of progress

• Sell and manage accessories and parts

• Inspect repair quality and ensure all work is complete

• Notify customers when product is ready for pick up

• Review and explain repairs and associated costs with customers

• Handle customer concerns and questions

• Keep Production Manager informed of all problems and potential problems

• Maintain Customer Satisfaction.

Required skills for the parts counter sales representative:

• Excellent communication and customer service skills.

• Ability to multi-task in a very fast-paced environment.

• Sales driven with a confident “Can Do” attitude.

• Must be able to work in both a team and independent environment.

• Computer skills – proven ability to use multiple software programs to perform daily tasks.

• Experience with part sales — heavy equipment and industrial parts experience is a plus but not required.

• Organizational skills – ability to balance competing priorities

SUBMIT RESUME TO

39204 Co. Rd. 186, Sauk Centre MN 56378 info@wintersrec.com or Inquire within for an application