Owned by 13 rural electrical cooperatives, Heartland Security installs and services alarm systems and cameras in homes and businesses in central, western, and southern Minnesota and northern Iowa. We are seeking the right candidate to serve as a customer service representative/scheduler in our Melrose, MN office.
Responsibilities: • Answer phones and resolve customer concerns • Provide the highest quality of customer service via phone • Work with other departments to schedule installation/service appointments with customers in a timely manner and maintain a logical flow of technician’s route. utilize Sedona software to select appropriate technician and get appropriate documentation to technician. Ensure that proper parts and equipment are available for technicians.
• Review daily reports and notify customers of trouble conditions on alarm system • Troubleshoot security system issues with customers on the phone • Assist with inventory, closing and billing jobs and service tickets. • Follow up on notifications from response center from after-hours technical support • Assist with month end reports • Perform other office duties as assigned
RequiRements: • High school graduate or equivalent. College education preferred. • Superior verbal and written communication skills • Ability to maintain confidential information • Excellent customer service and problem-solving skills • Ability to pass background check • Above-average computer skills to include Excel and Access • Ability to navigate software and/or take notes while speaking on the phone • Ability to multi-task with attention to accuracy and detail this is a full-time position with benefits. Prior alarm experience or technical experience is preferred.